Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

FAYE STENNING

Coach Faye in 'GRIT' athletic attire confidently poses with crossed arms.

Faye’s journey in athletics is marked by dedication and impressive achievements. Throughout her high school and university years, she was deeply engaged in running, competing for the University of Calgary’s track and cross-country teams. Her standout moments include earning the “All Canadian” cross-country status and participating in the 2008 Olympic trials for the 5000m. After obtaining her Bachelor’s degree in Kinesiology, Faye embarked on a career as a personal trainer, where her passion for fitness and a healthy lifestyle became a source of inspiration for her diverse range of clients.

Transitioning from competitive running, Faye soon discovered her next athletic passion: obstacle course racing (OCR). Her strong foundation in running and strength training quickly propelled her to success in the OCR world. Faye’s talents were recognized in 2016 when she joined the Spartan Pro Team, and her athletic ability was furthered with a bronze medal at the Spartan World Championships.

Continuing to compete among the elite, Faye has consistently demonstrated her skill and tenacity in OCR. She has secured two 4th place finishes at both the Spartan North Americans and the Spartan World Championship. Her record of Spartan podium finishes over the past decade showcases her enduring excellence in the sport.

Beyond the thrill of competition, it’s the OCR community that deeply resonates with Faye. The opportunity to travel, share her passion for fitness and adventure, and connect with an array of positive, inspiring individuals fuels her year after year. Faye embodies the essence of the “work hard, play hard” ethos, living it to the fullest in both her professional and personal life.

Jess O'Connell

Coach Jess in 'GRIT' athletic attire confidently poses with crossed arms.

Though Jess spent much of her free time growing up competing in Irish dancing, once she hit the track, she never looked back! As a specialist in the 5000m, she boasts a personal best time of an impressive 15:06.66. Her accomplishments include competing in the 2016 Rio Olympics in the 5000m and formerly holding the Canadian national records for the indoor 3000m and 2 mile races. Jess’s career is further highlighted by being a 15-time Canadian national team member across track and field, cross country, and road running, a four-time National Champion, a Pan Am Games silver medalist, an NCAA Division I All-American, and achieving a personal bests of 32:22 in the 10km (road race) and 4:30 in the mile.

Jess has always been “nerdy” about her training, which shows through in her impressive academic background. She earned her Bachelor’s degree from West Virginia University and a Master’s degree in Exercise Physiology from the University of Calgary. As a CSEP-CEP (Clinical Exercise Physiologist) with a High-Performance specialization, Jess holds the highest level of certification available in Canada. Jess also holds NCCP Performance Coach certification for endurance events. She applies her vast athletic experience and educational background to her role in Grit Coaching, and also serves as the distance track and cross country coach at the University of Calgary. 

Jess’s commitment to sport extends beyond her personal achievements, as she actively works to inspire and uplift the next generation of athletes. She has passionately volunteered for Fast and Female, an organization dedicated to empowering girls and young women to remain active and engaged in sports, and has served as the athlete representative on the board of Athletics Alberta, the provincial governing body for track and field. Jess believes that balance, health, and FUN are essential for longevity in sport, and she loves sharing her love of running with others.